Frequently Asked Questions
All our jewellery is made of 925 sterling silver and 18 carat gold plated. 925 silver is the most important silver alloy. It is resistant, has an attractive appearance and of course also has a high material value.
Good to know: In the jewellery industry, sterling silver is mostly used because it is harder than pure silver and accordingly less sensitive to external influences. 18 carat gold plated (750) usually consists of fine gold, silver and copper. Gold plated at
Toshi means that the offered piece of jewellery is made of the basic material 925 sterling silver covered with a layer of 18 carat gold.
Physical Vapor Deposition (PVD) ist ein Vakuumbeschichtungsverfahren, das eine brillante dekorative und funktionelle Oberfläche erzeugt. Bei PVD wird ein Titannitrid verwendet, das eine extrem haltbare Beschichtung ergibt. PVD-Beschichtungen sind widerstandsfähiger gegen Korrosion durch Schweiß und regelmäßige Abnutzung als Goldbeschichtungen. Dies führt zu wasserfestem Schmuck, der langlebiger und Korrosionsbeständig ist.
Your satisfaction is our top priority. If you are not satisfied with your purchase, the ordered goods can be returned within 10 days after receipt. The ornaments must be returned in their original packaging and in unworn condition at your expense.
At Toshi you can pay by TWINT, PayPal, MasterCard, VISA, American Express and Apple Pay.
We ship the orders exclusively with A-Post. As a rule, this means that the ordered products will arrive the next day. Orders placed on weekends or holidays will be shipped on the next business day.
If you order before 11:00 am, your order will be processed and shipped the same day. Orders placed on weekends or holidays will be processed and shipped the following business day.
We ship without shipping costs to all of Switzerland.
If you have received wrong or defective items, please contact our customer support immediately via the contact form. We will check this with you immediately and take over the return costs.
In the following page you will find detailed descriptions of how to best care for your jewellery: