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Refund policy

The customer is granted a right of withdrawal during 10 calendar days after receipt of the goods. The deadline is considered met if the customer sends the written revocation via contact form to toshi.ch within the deadline.

The exercise of the right of withdrawal leads to a reversal of the contract. The customer must return the goods within 10 calendar days in their original packaging, unworn, complete with all accessories and together with the delivery bill to the return address specified by toshi.ch in the imprint(Impressum). Returns to toshi.ch are on account and risk of the customer. Any payment already made will be refunded to the customer within 20 calendar days, provided toshi.ch has already received the goods back or the customer can provide proof of shipment.

No right of withdrawal will be granted in the following cases:

  • If the purchased product was reduced in price (Ex. Sale, discount promotions, etc.);
  • If the purchased product has been used;
  • If the purchased product was damaged;
  • If the original packaging is missing or damaged;
  • If the subject of the contract is a movable item that is made according to the customer's specifications or clearly tailored to personal needs (for example: engravings or custom-made products);